What sizes do you offer?
We generally offer Australian sizes 4 - 14, however this varies between styles. If we don’t have the size you're after, please don't hesitate to use our live chat or email us at email@example.com and we'll let you know if we'll be restocking or expanding our range further.
How do I care for my Isabelle Quinn garments?
All of our garments require a bit of TLC when washing them, but a few are extra special.
Our Sequin and Crochet pieces are delicate, so please take extra care when washing and drying.
We recommend hand washing all pieces with cold water and a gentle, fabric-specific detergent. Lay flat to dry, and do not hang, iron, wring or scrub.
View our full care guide here.
My size is out of stock, will it come back?
We frequently restock our bestsellers and listen to our customers as to whether we should bring back certain styles. If we don’t have the size you're after, please don't hesitate to use our live chat or email us at firstname.lastname@example.org and we'll let you know if we'll be restocking or expanding our range further.
Some designs and colour ways are only released for a limited time.
Pre-order styles usually have a full size range available before release, but please reach out to us if your size is marked as unavailable.
How do I become a VIP?
Want to be inducted into our secret VIP club? Make at least three orders over time to receive exclusive offers, first release access and personalised treatment every time you shop with us.
What currency are products displayed in?
You can view our items in AUD, USD, CAD, EUR and GBP. Please carefully check which currency you are browsing in before checking out.
Can I attend an in-store location to try on garments?
We do, and we'd love to have you! Our studio is nestled away in Mermaid Beach on the Gold Coast. We also have nationwide stockists, which you can view here.
Where is the Isabelle Quinn store?
We are located at 3/55 Cronulla Avenue, Mermaid Beach, QLD, 4218. View our trading hours here.
Do you do custom/special orders?
We can custom make a garment in terms of bespoke sizing or if we are out of stock in a standard size, however we cannot custom make a garment if it is not an original Isabelle Quinn design.
Please note that any sale or special/custom orders cannot be changed, cancelled or refunded - they are final once the order is placed.
If you wish to enquire about getting a garment customised, please contact us at email@example.com.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, PayPal, Afterpay, ZipPay and Sezzle.
Where is my order?
For orders placed before 2pm, we will ship it on the same day. If you place your order after 2pm, on a weekend or public holiday, we will ship it the next business day.
Either way, you'll receive confirmation that your order has bee shipped, as well as tracking information to your nominated contact details.
Shipping times vary depending on your location and chosen delivery method. Regional addresses may take longer than metro location.
Can I add or change my order details?
Please double check your shipping address as we cannot guarantee that we can update your address once your order is placed.
If you've realised that you ordered to a different address or included an incorrect size, please reach out to us as soon as possible via the live chat or firstname.lastname@example.org.
RETURNS & EXCHANGES
My order is faulty, what should I do?
If you think your garment is faulty or damaged, get in contact with us as soon as possible. Please provide photos of any faults and your order number to email@example.com, and we will get back to you as soon as possible.
Can I get an exchange?
We will happily accept exchanges on full priced items for sizing or if you wish to swap garment, minus the shipping expenses.
We do not accept returns on swimwear or undergarments.
The item must be returned within 21 business days of purchase. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Can I return a sale item?
The purchase of a sale item is final and is not eligible for a refund, exchange or store-credit.
Do you offer refunds?
We will happily accept a return, minus shipping expenses.
Full priced items can be returned for an exchange, refund or store credit.
Sale and custom/made-to-order items are final and are not eligible for a refund or store credit.
Online orders must be posted back to the Isabelle Quinn warehouse, as we are unable to process returns for online orders in-store.
Items purchased with the use of a promotional code or discount code are not eligible for a return or refund - excluding our standard 10% welcome code.
The item must be returned within 21 business days of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return within this timeframe.
Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Gift Cards may not be returned.
View our full returns policy here.
I'm an international customer, will I have to pay customs and duty fees?
Yes, there will be customs and duty fees. They will vary from country to country so we cannot provide an estimate for these details. You can check your countries customs fees through your local post office or customs office websites. Isabelle Quinn is not liable for the cost of these additional fees.