Frequently
Asked

We currently offer an Australian size 4 – 16. If we don’t have a size in the garment you are after, please don't hesitate to email us at info@isabellequinn.com.au and we will get back to you as quickly as we can.

At Isabelle Quinn, we are frequently re-stocking our best sellers, but there are certain styles and colour ways which are only released once. Some styles are available for pre-order through our website.

You can view our items in AUD, USD, CAD, EUR and GBP.

We do! Our studio is nestled away in Mermaid Beach on the Gold Coast, open Monday to Friday, 9:00am – 5:00pm. Weekends are by appointment – book a try-on appointment.

We are located at 3/55 Cronulla Avenue, Mermaid Beach, QLD, 4218.

We can custom make a garment in way of sizing or if we are out of stock in that size, however we cannot custom make a garment if it is not an original Isabelle Quinn design. Please note that any sale or special/custom orders cannot be changed, cancelled or refunded, they are final once the order is placed. If you wish to enquire about getting a garment customised, please contact us at info@isabellequinn.com.au.

We accept Visa, MasterCard, American Express, Apple Pay, PayPal, Afterpay, ZipPay and Sezzle.

Orders placed before 2pm AEST on a business day are dispatched the same day. Orders placed after 2pm, on weekends or on public holidays are dispatched the next business day. During launches and sales, please allow up to 3 business days.

Once your item is shipped you will receive a tracking code and can use that to track your order. Standard shipping within Australia takes 2–8 business days and Express 1–3 business days. Australian orders over $200 ship free. See Shipping & Delivery for international rates.

No. Duties and import taxes are covered by Isabelle Quinn, so there is nothing more to pay on arrival.

Delayed dispatch means your item is currently on order and is not yet in our warehouse, but it has a confirmed delivery timeframe.

Once your item arrives with us, your order will be processed and shipped as soon as possible.

Shipping timeframes are outlined in the product description, so please refer to this if you’re unsure when your item is expected to arrive.

A pre-order means the item is not currently in stock but is available to purchase in advance. By placing a pre-order, you’re securing your item before it arrives.

Pre-orders are not eligible for a change-of-mind refund, but can be exchanged or returned for 115% store credit.

Pre-order styles typically have a production lead time of approximately 4–6 weeks, although this can vary depending on the specific piece. In some cases, your order may arrive slightly sooner or later.

For the most accurate delivery timeframe, please refer to the product description and title, where the estimated dispatch date for each pre-order item will be listed.

The purchasing of a sale item is final and is not eligible for a refund, exchange or store-credit.

We will happily accept exchanges on full priced items for sizing or if you wish to swap garment, minus the shipping expenses.

Swimwear can be exchanged for a different size or style but, for hygiene reasons, cannot be returned.

Returns must be submitted within 7 days of receiving your order. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

We will happily accept a return, minus shipping expenses.

Online orders must be posted back to the Isabelle Quinn warehouse, we are unable to process returns for online orders in store, please book your return through the returns portal.

Full-priced items can be returned for an exchange, a refund or 115% store credit. A 15% handling and restocking fee applies to change-of-mind refunds.

Online Warehouse Sale Items are marked as Final Sale and are not eligible for Refund, Exchange or Return.

Sale and custom made items are final and are not eligible for a refund or store-credit.

Items purchased with the use of a promotional code or discount code are not eligible for a return or refund, this excludes our welcome sign-up code.

Returns must be submitted within 7 days of receiving your order. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

Gift Cards may not be returned.

For full details, please see our Returns Policy.

If you think your garment is faulty please get in contact with us, including photos of the faulty garment, through to info@isabellequinn.com.au and we will get back to you as soon as possible.