FAQ'S

PRODUCTS

What sizes do you offer?

We currently offer an Australian size 6 - 12. In 2020 we will be extending our sizing range for some garments to Australian 4 - 14. If we don’t have a size in the garment you are after, please don't hesitate to email us at info@isabellequinn.com.au and we will get back to you as quickly as we can.

How do I care for my garments? 

All of our garments require a bit of TLC when washing them, but a few are extra special.

For our Sequins and Crochet garments, they are delicate. Please take extra care when washing and drying.
Hand wash with cold water and gentle detergent. Lay flat to dry, do not hang. Do not iron. Do not wring or scrub.

Full Care Guide 

You are out of my size, will you be getting more in?

At Isabelle Quinn, we are frequently re-stocking our best sellers, but there are certain styles and colour ways which are only released once. Some styles are available for pre-order through our website.

ORDERS

What currency are your items displayed in?

You can view our items in AUD, USD, CAD, EUR and GBP.

Can I change/cancel my order?

Yes, you can. You will need to get in touch with our team through our info@isabellequinn.com.au email as soon as possible to make those changes. If we have already shipped your order, you will need to get in contact with our returns team at returns@isabellequinn.com.au

Please note that any special/custom orders cannot be changed, cancelled or refunded, they are final once the order is placed.

Do you have any stores/locations where I can go in to try on and purchase a garment?

We do! You can see a list of stockists here, otherwise we have our studio nestled away in Mermaid Beach on the Gold Coast.

Where are you located?

We are located at 1/3 Karen Avenue, Mermaid Beach, QLD, 4218

Do you do custom/special orders?

We can custom make a garment in way of sizing or if we are out of stock in that size, however we cannot custom make a garment if it is not an original Isabelle Quinn design.

If you wish to enquire about getting a garment customised, please contact us at info@isabellequinn.com.au

What methods of payment do you accept?

We accept, Visa, MasterCard, American Express, Apple Pay, PayPal, Afterpay, ZipPay and Sezzle.

SHIPPING AND RETURNS

What is the status of my order?

On orders placed before 2pm, we will ship it on the same day. If you place your order after 2pm, on a weekend or public holiday, we will ship it the next business day.

How long will it take for my order to arrive?

Once your item is shipped you will receive a tracking code and can use that to track your order.

I am an international customer, will I have to pay for customs and duty fees?

Yes, there will be customs and duty fees. They will vary from country to country so we cannot provide an estimate for these details. You can check your countries customs fees through your local post office or customs office websites. Isabelle Quinn is not liable for the cost of these additional fees.

I think my order is faulty.

If you think your garment is faulty please get in contact with us, including photos of the faulty garment, through our info@isabellequinn.com.au and we will get back to you as soon as possible.

What is your returns policy?

We will happily accept a return, minus shipping expenses.

Full priced items can be returned for an exchange, refund or store-credit

Sale and custom made items are final and are not eligible for a refund or store-credit

The item must be returned within 7 business days of receiving your purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;

Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;

Gift Cards may not be returned.

Full returns policy

Do you offer exchanges for a different size or garment?

We will happily accept exchanges for sizing or if you wish to swap garment, minus the shipping expenses.

The item must be returned within 7 business days of receiving your purchase. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

Do you offer refunds or exchanges on sale items?

The purchasing of a sale item is final and is not eligible to be returned or exchanged.